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Common questions
Orders are placed and handled on Amazon, so most order questions are fastest there. More answers on our FAQ.
Where's my order? How do I track a package?
Orders ship and are tracked through Amazon. Open Your Orders on Amazon and choose Track package.
How do I return or replace an item?
Start from Amazon Returns (or Your Orders) and choose Return or replace items. Eligibility and timing follow Amazon's return policy for the item.
My item arrived damaged, defective or wrong.
Go to Your Orders on Amazon, find the order and choose Return or replace items. Amazon arranges the replacement or refund.
Where's my refund?
Check Your Orders or Amazon's refund status help page.
Can I change or cancel my order?
If it hasn't shipped yet, you can request a change or cancellation from Your Orders on Amazon.
I have a billing or payment question.
Payments are processed by Amazon. Visit Amazon Customer Service.
How do I contact Amazon customer service?
Use Contact Amazon to chat or request a call.
I have a question about a Modern JP product.
Mounting, sizing, which hook fits your hat or record, adhesive and surface tips: send us a message using the form below and we'll help.